Your Partner inIT Service Management and Integration

Vectiq is your trusted partner in ITSM & SIAM, delivering decades of experience in ITIL® aligned process and technology enabling best practice.

Emphasising achievability through pragmatism, we value the opportunity to deliver tailored solutions to organisations, agencies, and industries of all shapes and sizes.

Whether it be service improvement, process architecture, maturity assessments, implementing ITSM platforms, or managing service providers in complex multi-vendor environments, Vectiq is ready to help!

Vectiq is committed to empowering your organisation with the tools and strategies needed to achieve operational excellence.

•How can we help?

Specialists in creating bespoke service management solutions

Service Design

We will translate your strategic vision into a set of actionable plans and designs for delivering IT services effectively and efficiently.

Process Maturity

In alignment with ITIL® best practice - we develop, assess, strategise, and optimise your IT processes as an enabler for operational excellence.

Service Integration

Our SIAM team will coordinate each of your service providers, as a single integrated service delivery function so you can focus on your core business.

•Our process
We deliver every stage of your project cycle
Establishes relationships between people, process, partners and technology.
Design
Planning
Business alignment
Sustainable value chains
ITIL® aligned design packaging
Risk
Governance
Identification and mitigation
Treatment and monitoring
Orchestration
Holistic governance
Design oversight
Coordinate and manage
Baseline and improve IT service management process and functional capability.
Improve
Planning
Maturity baselining
Gap analysis and assessment
ITSM maturity road-mapping
Improvement
Targeted or 'broad spectrum'
Benefits realisation analysis
CSI Program design, build, run
Compliance
ISO/IEC 20000 consulting
Readiness assessments
ITSM internal auditing
Best practice aligned process framework architecture.
Align
Engineered
Business and IT alignment
Design to deliver value
Benefits realisation
Alignment
Global best practice design
Tailored for business needs
Process streamlining
Compliance
Process or contract alignment
Process compliance checks
Gap analysis
Integrate and manage service performance within complex multi-vendor environments.
Integrate
SIAM
Service orchestration
Performance management
Vendor management
Compliance
IT contracts risk assessment
MSP compliance checks
Go-to-market support
Augmentation
ITSM process manager roles
Business management roles
Short/long term engagements

Speak to our ITSM and SIAM specialists

Get In Touch